Last Updated: April 2026
1. Introduction
HyperGrid IT LLC provides professional IT services including technical support, server setup and maintenance, network infrastructure, cybersecurity, cloud technology implementation, and IT consulting. We are committed to full transparency in our relationships with every client and have developed this policy to clearly outline payment, cancellation, and refund terms.
2. Deposit and Payment Structure
A deposit is required to confirm a project and reserve specialist availability, as outlined in the invoice. The deposit covers the following:
- Preliminary analysis and project planning
- Reservation of specialists for the client’s task
- Procurement of necessary materials or third-party services (if applicable)
- Administrative project preparation
The final payment is due upon project completion and signing of the work acceptance report.
3. Cancellation Before Work Begins
| Time Before Work Begins | Refund Terms |
|---|---|
| 5 or more business days | 100% deposit refund |
| 2–4 business days | 50% deposit refund |
| Less than 48 hours | No refund |
To cancel, please send a written notice to info@hypergridit.com. The cancellation date is considered the date the notice is received.
4. Cancellation After Work Has Begun
Once work has commenced, the client is responsible for:
- Actual time spent at the agreed hourly or project rate
- All incurred expenses (purchased materials, third-party services)
The remaining portion of the deposit will be refunded after deducting the completed work. A detailed report of work performed will be provided within 3 business days of cancellation.
5. Fixed-Price Projects
If a fixed-price project is cancelled after work has begun, payment is calculated proportionally based on the work completed:
- Up to 25% completed — 25% of project cost due
- 25–50% completed — 50% of project cost due
- 50–75% completed — 75% of project cost due
- More than 75% completed — 100% of project cost due
6. Emergency Support & On-Site Visits
Payment for emergency support and on-site specialist visits is non-refundable once service has commenced. If a specialist arrives on-site but work cannot be performed due to circumstances on the client’s side (inaccessible equipment, lack of access credentials, unprepared infrastructure), a minimum charge of 1 hour of specialist time will apply.
7. Quality Guarantee
HyperGrid IT LLC takes full responsibility for the quality of all work performed. If the result does not meet the agreed technical requirements, please follow these steps:
- Submit a written claim to info@hypergridit.com within 5 business days of project completion, including a description and any supporting materials
- Our specialist will contact you within 1 business day to assess the situation
- All confirmed deficiencies will be corrected at our expense within an agreed timeframe
- If correction is not possible, a partial or full refund will be considered
The guarantee does not cover:
- Issues caused by third-party actions after project completion
- Infrastructure changes made by the client without prior coordination with HyperGrid IT LLC
- Hardware or software failures outside the agreed scope of work
- Circumstances beyond the agreed technical specifications
8. Changes to Project Scope
If additional work beyond the agreed scope is required during project execution, both parties will confirm this via a supplemental invoice before the additional work begins. No out-of-scope work will be performed without written confirmation.
9. Refunds by Payment Method
- Bank transfer — refund within 5–10 business days
- Credit / debit card — refund within 5–10 business days to the original card
- Check / cash — refund by bank check or transfer within 5 business days
10. Chargeback Policy
We strongly encourage clients to resolve any concerns directly with us before initiating a chargeback through their bank or payment provider. In the event of an unwarranted chargeback, HyperGrid IT LLC reserves the right to:
- Submit full project documentation to the financial institution confirming that services were rendered as agreed
- Suspend further services to the client until the dispute is resolved
- Invoice the client for administrative costs incurred in connection with the chargeback process
11. Force Majeure
In the event that services cannot be delivered due to circumstances beyond our control (natural disasters, large-scale infrastructure failures, emergencies), HyperGrid IT LLC will notify the client as soon as possible and offer alternative solutions or rescheduling. Any payments made for periods of downtime caused by our fault will be refunded in full.
12. Dispute Resolution
- Direct Contact — most issues are resolved within 24–48 hours
- Written Claim — reviewed within 5 business days
- Mediation — an independent mediator may be engaged if needed
- Legal Proceedings — disputes are resolved in accordance with the laws of the State of Georgia, USA
13. Contact Information
For all questions related to refunds and cancellations:
📧 Email: info@hypergridit.com
🌐 Website: hypergridit.com/contact-us
🕐 Response time: within 1 business day